Site Operations Manager
Comercial / Ventas
- Elaborate annual tactical plan aligned to business plan goals and follow up on a constant basis
- Develop direct reports and potential Operational leaders
- Manage a healthy site performance scorecard based on annual strategic plan of the country market
- Supervise contractual compliance and SLAs achievement
- Authorize client needs assessment and propose resources needed
- Guide Operations to maintain a strong partnership with clients
- Report Gross profit deviations and action plan to Regional Operations Director
- Report monthly performance to Regional Operations Director
- Supervise adherence of operations financial assumptions and budget
- Propose operational assumptions for financial planning
- Coordinate effort with HR Manager to support and employee retention plans
- Lead the local support areas towards company objectives
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