Quality -Technical Textile Service Coordinator
Producción / Manufactura
We are looking for a Quality -Technical Textile Service Coordinator specialized in the textile sector. In this role, you will be responsible for supervising and coordinating all activities related to technical service with a focus on quality. Your main objective will be to ensure customer satisfaction by providing efficient and high quality technical solutions.
Requirements:
- Engineering or a related degree is preferred. Equivalent job experience (5+ years) with no degree is acceptable.
- 5+ years of experience in yarn manufacturing and / or yarn quality control applications is preferred, including exposure to the manufacturing processes and an understanding of the underlying theory behind the processes. Exposure to quality requirements and measurement techniques.
- Experience in quality, complaint handling, customer service in the textile sector.
- American Visa (Is a plus)
- Hard Skills: Should be knowledgeable in textile yarn processing or fabric forming technologies, Yarn QA/Production Process, DYE Process, Proficiency in MS Office applications.
- Soft Skills: Team work, effective communication, Oriented to results, self-managing
Responsibilities: Of the decisions made, of confidential documents and information, custody and good use of assigned equipment.
- Advance english level. It is a must.
Responsibilities:
- Monitor critical customer product requirements against the company product shipments to ensure acceptable product performance.
- Use technical skills to assist customers in determining and selecting appropriate products for maximizing customer quality and efficiency objectives.
- Coordinate with Product Development and the customer for the introduction and growth of innovations.
- Provide the company Sales with customer and competitive information to enhance company knowledge of customer market position.
- Investigate customer product dissatisfaction and determine the appropriate response necessary for improvement.
- Determine responsibility for product losses reported by the customer and resolve financial liabilities reflecting an ethical and honest relationship with the customer.
- Effectively communicate customer requirements and concerns within the company to promote improved customer focus.
- Manage change in products at individual customer locations to promote ease of transition and minimize customer process disruptions.
- Verify and present the amounts paid for claims, according to the budget managed by the Technical Service Management.
- Technical support to other production areas within the company.
- Responsible for ISO, procedures, objectives and improvements for the area.
More information:
- Location: American Park (Ciudad Arce)
- Salary, legal benefits and additional to the law.
- Good work environment, opportunity for growth.
- Schedule: Monday to Friday from 7:00 to 5:00, availability to travel 1 or 2 times a month inside or outside the country.
If you are ready to join a team passionate about technical excellence and customer satisfaction, we look forward to receiving your application through our job platform www.see-talent.com! or at talento@see-talent.com.
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