General Manager / Boutique Hotel

We are seeking an experienced and hands-on hospitality professional to oversee the daily operations of a boutique hotel. This role is ideal for a dynamic leader with strong operational, guest service, and team management experience in a fast-paced hospitality environment.

Key Responsibilities.

• Oversee all daily hotel operations and ensure smooth operational performance.
• Maintain high standards of guest satisfaction, cleanliness, and service quality.
• Supervise front desk, housekeeping, guest services, and maintenance coordination.
• Monitor occupancy, arrivals, departures, and room readiness.
• Ensure guest rooms, amenities, and operational equipment are properly maintained.
• Manage operational inventory and coordinate supply orders as needed.
• Ensure compliance with operational procedures, safety standards, and security protocols.
• Support hotel operations directly when required in a hands-on capacity.

Staff Leadership.

• Supervise, schedule, and support hotel staff.
• Train employees on service standards, operational procedures, and workplace policies.
• Promote teamwork, accountability, and professionalism.
• Conduct staff coaching and ongoing performance development.
• Maintain appropriate staffing levels according to operational needs.

Guest Experience.

• Deliver a high level of customer service and professionalism.
• Resolve guest concerns and operational issues efficiently.
• Ensure a welcoming, safe, and professional environment for all guests.

Administrative and Operational Management.

• Monitor labor scheduling and operational efficiency.
• Maintain inventory controls and operational supply levels.
• Prepare operational reports and maintain accurate documentation.
• Ensure proper handling of hotel systems, equipment, and electronic transactions.

Requirements.

• Minimum 3 years of experience in hotel management or hospitality supervision.
• Experience in boutique hotels, limited-service hotels, or small property operations preferred.
• Fully bilingual in English and Spanish.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to work flexible schedules, including weekends, holidays, and evening shifts.
• Proficiency in Microsoft Office, hospitality systems, and electronic payment platforms.
• Ability to work independently and make operational decisions in a fast-paced environment.

Additional Information.

• Full-time position.
• Dynamic and professional work environment.
• Hands-on operational involvement required.
• Opportunity for professional growth within the hospitality industry.