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Customer Support Team Leader

Call Center

About Company:

Platform for entrepreneurs to start and grow their home service business. They give their customers ongoing training, community, demand generation, and technology needed to launch, manage and grow a home service company at a fraction of the cost and time of going solo or buying a franchise.

About the role

We are looking for a Customer Support Supervisor who can manage our Customer Success Team in charge of servicing Owners Call Center Channels for both, business owners as well as property owners.

Key Responsibilities

● Manage onboarding, day-to-day and offboarding of team members.

● Manage Owners Call Center channels (Whatsapp+Phone & Inbound/Outbound) for business & property owners.

● Keep track of metrics and report to upper management.

● Propose and conduct proactive and corrective measures.

● Mentor team members.


  • 2+ years of exp. managing customer service teams. 
  • Experience in call center metrics management required
  • English B2 -

Conditions and benefits

Hybrid - Our offices are located in HIT Libertador building.

Contractor - Long Term

Paid vacations + American Holidays

Payment:USD + bonus

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