Call center supervisor

We are looking for a competent Call center supervisor to organize and direct the staff of a great call center in El Salvador. You will be responsible for assessing their work and give them feedback to maximize performance.

Requirements:

• Proven experience as call center supervisor (at least 1 year)
• Experience in customer service is essential
• Proficient in English; 80% or more.
• Working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
• High school diploma

Principal functions:

• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports

More information:

Location near Antiguo Cuscatlán. 

Hours Monday to Friday and Saturday mornings.

Benefits of law and additional to the law. 

Apply here www.see-talent.com / jobs, if you have any questions talento@see-talent.com or +503 7317 9012