Operations Manager
Call Center
An important american company is looking for an Operations Manager
Responsibilities
- Long-term planning to support the company’s goals
- Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing departmental budgets to find ways to optimize profitability
- Inspiring and motivating employees through positive encouragement and incentive initiatives
- Communicating with stakeholders about shifting company priorities and projects
- Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
- Enforcing regulatory, safety standards, and company policies
- Ensure all operations are carried on in an appropriate,cost-effective way
- Improve operational management systems, processes and best practices
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- Help promote a company culture that encourages top performance and high morale.
100% Presencial - Vicente Lopez
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