Key Account Manager – Walmart, San Juan, Puerto Rico

Role Purpose

Lead the strategic partnership with Walmart Puerto Rico for the full company portfolio. This role is responsible for delivering sustainable growth in Sales, Profit and Market Share, while strengthening Perfect Store execution and driving flawless demand planning through CPFR collaboration.

Key Responsibilities

Customer Leadership

• Build and execute the Joint Business Plan with Walmart aligned with the company priorities.
• Lead annual negotiations on assortment, pricing, trade terms and seasonal activations.
• Ensure Perfect Store delivery across all segments: availability, visibility, and space optimization.
• Drive distribution expansion and accelerate growth pillars such as Spicy, Catcare, and Value Packs.

Business Management

• Own customer P&L: sales, trade investment, MAC improvement and return on promotions.
• Deliver Sell-in and Sell-out performance targets with robust tracking and root-cause analysis.
• Lead commercial planning for key seasons (Halloween, Christmas, Summer, Valentine’s).

CPFR & Analytics Excellence

• Manage forecast accuracy and service level performance through proactive collaboration with Walmart Replenishment teams.
• Lead short-term and long-term demand planning to prevent out-of-stocks and minimize overstocks.
• Monitor weekly inventory, supply chain KPIs and implement corrective actions.
• Leverage data sources (Retail Link, Nielsen, internal BI tools) to unlock growth insights and decision making.

Cross-functional Collaboration

• Partner with Marketing, Supply, Finance, and Category to land the right strategy in-store.
• Coordinate activation plans with field execution teams for strong retail presence.
• Represent Walmart PR within CCA forums to elevate learnings and best practices.

Qualifications & Requirements

• Bachelor’s degree in Business, Marketing, Finance or related field.
• 3+ years experience in Key Account Management or Supply/Demand Planning in FMCG.
• Strong analytical skills and mastery of Excel / data visualization tools.
• CPFR experience highly preferred; Retail Link knowledge is a plus.
• Strong negotiation, communication and relationship-building skills.
• Results-driven, strategic mindset, and high ownership.
• Fluent in English and Spanish.