Customer Service / Scheduling

An important american company is looking for a Customer Service / Scheduling

Responsibilities:

• Schedule all client requests considering customer preferences, urgency, available capacity, etc.
• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Respond to customer queries related to our services and existing or new requests
• Use the phone and computer to direct contractors and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.
• Process callback and warranty requests

Requirements:

• High school diploma or equivalent qualification is required.
• A minimum of 2 years’ experience in a similar role.
• Strong knowledge of emergency processes and procedures.
• Excellent communication and interpersonal skills.
• Proficient in MS Office with proven experience in data entry.
• Ability to work well under pressure.
• Bilingual Spanish/English