Claims Supervisor

An important insurance company is looking for a Claims Supervisor. 

Responsabilities:

Inbound contacts – 70%

Receives support requests originating from front line agents, dealers, servicers, and

customers via fax, email, or mail. Also work from internal departments via email and

database queues. The CSA I researches customer case history, contacts service providers and/or internal departments for assistance if necessary and provides

information and resolutions to the customer/frontline agents to fulfill any questions or

problems they sent. Associates may also serve as overflow support for front line queues

when service level requirements deem necessary.

Outbound calls – 30%

Follow up via outbound call is provided to customer or agent as indicated by the system

or procedure. They will follow up with customer/agent if more information is needed to

resolve their request if the steps to a resolution is too lengthy to explain via email.

Qualifications/Requirements

• High School diploma or GED equivalent
•  3+ months call center experience

Retiro - Bs As

Hibryd Modality