1st Line Support Engineer

🚀 We are looking for a 1st Line Support Engineer to join our team🚀

Are you ready to dive into the exciting world of Business Intelligence and Analytics for Network Operators? Our partner in Germany is looking for a 1st Line Support Engineer to enhace their team!

🌟 Core Benefits Await You:

• Flexibility & Freedom: Work with full flexibility in hours and location, empowering you to excel wherever you are.
• Wellness & Wealth: Prioritize your health with our wellness initiatives, pension scheme, and free health checks. Plus, secure your financial future with company pension and virtual stock options.
• Eco-Friendly Commuting: Embrace sustainable commuting options with our bike leasing program and subsidized public transportation.
• Family-Friendly Policies: Enjoy additional leave for childcare during illness, supporting your work-life balance.

✨ Perks Galore: Access exclusive discounts on a variety of products and services, making every day a little brighter.

🎓 Continuous Learning: Fuel your growth with endless learning opportunities and career development programs tailored just for you.

💼 Exciting Responsibilities Await:

• Be the First Line of Defense: Provide top-notch 1st line support, analyzing errors and delivering swift solutions to keep our customers smiling.
• Problem-Solving Pro: Dive deep into issues, conducting root cause analysis and escalating complex problems to the right teams.
• Customer Champion: Put our customers first with empathy and patience, guiding them through technical hiccups with ease.

🔧 Requirements:

• Languages: English B2
• 2 years of experience as Support Engineer or similar role
• Familiarity with Bash
• Experience with SQL, GitLab CI/CD and GitLab Service Desk (or similar)
• Bonus Points: Familiarity with ClickHouse (SQL-based DBMS) is a plus!

Apply by providing all the required information, and if you're a match, a recruiter will be in touch with you shortly! 💫🙌🏽

👉🏽👀 While we genuinely wish to extend our welcome to all candidates, please note that this job opportunity is currently exclusively open to individuals already residing in Germany. 👈🏽👀