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Customer Service Manager

IT / Sistemas

Requirements:

  • Establishing a trusted/strategic advisor relationship with each key stakeholder
  • Training & mentoring future CXM leaders.
  • Oversees development of a CXM team
  • Increasing adoption for our solutions and promoting growth while making customer satisfaction the number 1 priority
  • Implementing & tracking the performance of key measurables which include contractual SLAs, automated spend quote & coverage, customer claims, and customer satisfaction.
  • Sourcing or developing, implementing & maintaining a customer relationship management system (CRM)
  • Among others

PROFILE

  • Bachelor’s degree in business administration, Marketing, International Business, or Industrial Engineer.
  • 5+ years of relevant commercial experience.
  • Quick and independent learner, team oriented, acute attention to details, and strong analytical, research and problem-solving skills
  • Advanced proficiency in database management, MS Excel, and PowerPoint (pivots, v-lookups, formulas, functions)
  • Advanced English proficiency (it´s a must)


Remote and travel 50% of the time. 

Benefits in addition to the law

Base salary + commissions 

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